Shipping policy
At Amolen, we strive to provide a seamless shopping experience with reliable shipping options. Below, you will find details regarding our shipping rates, delivery times, and policies based on your order’s destination and fulfillment warehouse.
1. U.S. Domestic Shipping (Ship from U.S.)
For orders shipping within the United States, we fulfill them from our U.S. warehouse to ensure faster delivery and lower shipping costs.
Shipping Rates & Delivery Time
|
Order Weight |
Shipping Cost |
Estimated Delivery Time |
|---|---|---|
|
0 - 2kg |
$4.89 |
2 - 4 business days |
|
2.1 - 4.5kg |
$9.89 |
2 - 4 business days |
|
4.6 - 6kg |
$14.89 |
2 - 4 business days |
|
6.1 - 7.5kg |
$19.89 |
2 - 4 business days |
|
7.6 - 9kg |
$24.89 |
2 - 4 business days |
|
9.1 - 10.5kg |
$29.89 |
2 - 4 business days |
|
10.6 - 15kg |
$34.89 |
2 - 4 business days |
|
15.1kg and above |
$39.89 |
2 - 4 business days |
Remote Area Surcharge
Certain remote areas within the U.S. may have additional shipping fees. The exact cost will be calculated at checkout.
🎉Limited Time! Free Shipping Promotion
Enjoy FREE shipping on orders of $70 or more when you select “U.S.-to-U.S. Shipping” at checkout.
(Valid for 48 contiguous states & Washington D.C.; Alaska, Hawaii, U.S. territories, and military addresses are excluded.)
2. International Shipping (Ship from China)
For orders shipping to destinations outside the U.S. or when U.S. warehouse stock is unavailable, we fulfill them from our China warehouse, including shipments to the U.S. when necessary.
Shipping Cost & Delivery Time
• Shipping costs are automatically calculated at checkout based on weight and destination.
Estimated delivery time:
• Economy Shipping: 18 - 26 business days
• Standard Shipping: 5 - 8 business days
• Bulk Orders (120kg+): For large shipments, additional custom quotes may be required. Please contact our support team.
3. Order Processing Time
• Order processing (quality checks, packing, and paperwork) typically takes 2 - 4 business days.
• This time is not included in the estimated shipping time.
4. Tracking Information
• All orders come with detailed tracking information.
• You will receive an email confirmation with a tracking number once your order is shipped.
5. Out-of-Stock Items & Backorders
For U.S. customers, if an item appears out of stock at checkout, it may be unavailable in our U.S. warehouse. In this case, you can:
• Choose an alternative filament color.
• Contact our customer support team for backorder options.
For international customers, our system will automatically adjust shipping availability based on stock levels.
6. Customs, Duties, & Import Taxes
• International shipments may be subject to import duties, VAT, or customs fees based on your country’s regulations.
• Customers are responsible for these charges, which vary by country.
• If you need assistance understanding your country’s customs policies, please reach out to our support team before placing your order.
7. Contact & Support
For any shipping inquiries, feel free to contact us at amolen@amolen.com or via our Chat on the website.
Final Notes
• Delivery times are estimates and may be affected by holidays, customs delays, or unforeseen shipping issues.
• We continuously work to improve our logistics and provide you with the best shipping experience possible.